International credit cards are not accepted. And shipping is only available in the lower 48 United States of America.
We do not ship to APO/FPO, post office boxes, Hawaii, Alaska, Puerto Rico, Virgin Isles, Bahamas, Mexico or Canada.
We guarantee your complete privacy. Please read the terms of service agreement before purchasing any merchandise.
Over 20 years in this business and online since 1998. Please email us at firstname.lastname@example.org
To place an order, go back one page and use the ADD TO CART button near product description.
TheNaturalHome.com Terms of Service Agreement and ordering information
from Architerra Enterprises, Inc.
The Natural Home Building Source™
Merchandise advertised online as Free Shipping only applies to the 48 contiguous United States of America. We do not ship Merchandise into Canada or Mexico, Alaska, Hawaii, Puerto Rico, Virgin Isles, APO/FPO, USPS mailboxes, freight forwarding services, or any off-shore island or international destination. We do not accept international credit cards, personal checks, or any money order other than US Postal Service for payment. The use of this website, TheNaturalHome.com, is governed by the following Terms of Service Agreement TOSA. By using this website, You are hereby defined as Client and acknowledge that You, the Client, have read and fully understand the following Terms of Service Agreement TOSA and that You accept and will be bound by the terms thereof. Signature and return of this TOSA form is not necessary for the terms and conditions herein to be valid and enforceable by law. Should Client not understand TOSA, please email email@example.com for clarification before purchasing Merchandise or using Our website any further.
Privacy and Protocol
Pricing and Payment
With the exception of the Servel gas refrigerators, only Colorado residents are responsible for paying state sales tax of 2.9%. You may be responsible for paying sales tax directly to your state revenue agency, but we do not collect sales tax outside of Colorado. We do not accept international credit cards, money orders or checks for payment and we do not ship into Canada or Mexico, Puerto Rico, Alaska, Hawaii or any off-shore or international destination. Merchandise advertised Free Shipping only applies to the 48 contiguous United States of America. Special Orders shipped outside the 48 contiguous states (HI, AK, PR, VI, Guam and APO/FPOs) require bank wire transfer payment (EFT) no other option, sorry. Will-call pickup at freight dock and drop shipments to a third party (receiver not being the credit card holder) are only possible with cashier check, US Postal money order or bank wire transfer EFT payment in advance. Email firstname.lastname@example.org or fax 720-293-1705 with full shipping address and order details for a personal quote and payment invoice. Once invoice is completed, we can accept VISA and MasterCard orders online for fastest service or by phone at 800-563-9720, fax at 720-293-1705, Email at email@example.com. Cashier's check, wire or US postal money order is recommended since they are treated as cash and orders ship immediately. Prices are subject to change without notice and do not include any applicable taxes (Colorado residents ONLY). Package and individual merchandise parts, components and product specifications are subject to change without notice. Special order items are bid on a case by case basis and quotes are generally good for thirty days unless otherwise notified.
Shade Panel Production
Our built-tough commercial grade knitted shadecloth panels carry a one
year manufacturer's replacement warranty against material defects. Fabric is
knitted polyolefin, usually high density polyethylene plastic (HDPE),
specially treated for durability and UV resistance. Should you not have
ordered a custom panel in the past, please be aware of the following
trade-standard non-valid reasons to warrant requesting return, refund, remake
or repair of any shade panel purchased. There is no up-down, right-left,
top-bottom or front-back to a panel. Panel Width and Length are measured
from outside-edge to outside-edge of the hem at the corners. Any perceived 'bowing'
in center of panel can be pulled out when installed taut, lacing from grommets
to the structure. Knit material has some inherent tension in the weave that
can be perceived until panel is installed taut.
The finish Length will be as per the measurement specified on order
(spec). The only time to anticipate deviation in finish measurement is when
Width spec is identical to one of our stock material widths of 6, 8, 10, 12,
20, 26 and 32 foot. Finish width will then usually be two to three inches less
than spec due to folding of material edge into sewn taped hem (5' 9-10", 7'
9-10", 9' 9-10", 11' 9-10", 19' 9-10", etc). ALL other times, the size panel
you request is the size panel we ship. We have always done our best for very
satisfied clients over the years, but due to the very nature of working with
knitted shade nettings, exact measurements are not guaranteed (warranted).
Should the error be four inches or more (as measured across the taped
hem), we will have the unit picked up for inspection. At no charge to you, we
will either refund in full, once inspected, or remake the panel at our option.
Just email and we will have it picked up by Fed-Ex within a day or two. This four
inch tolerance is the trade standard for refund/remake and the only guarantee
provided. This guarantee does not apply to shapes other than rectangles and
panels over 32 foot long or wide. Hem tape webbing color is black only (no
other option) and grommets are number four (1/2 inch) brass only (no options).
We start at one corner and then proceed punching them in around/along all four
sides in-turn. Grommets on one side of panel are unlikely to line up with
grommets on the opposite side. Exact one foot on-center grommet spacing and/or
placement is not warranted. NEVER attempt to pull a panel from the corners only,
especially not with a fixed fastener. Best practice is to lace all four sides to
the structure (use rope from every grommet) to spread stress out evenly.
To anchor a panel with fixed fastener, quick link instead of rope, presents an
undue amount of stress and no 'give'. We do not warrant failure due to improper installation.
Any size shade panel may have a factory knitted seam splice without notice in advance. While quite unlikely in a panel twelve foot or less in width, all panels over twelve foot wide will most likely have knitted factory seam splice from manufacture on dual looms. It is important to note that this is not a weak sewn seam where two separate panels are sewn together. We do not sew panels together to get larger sizes, but the dual loom production process does present a visible knitted splice. This knitted splice on larger panels is not a weakness, only aesthetic, and is not valid grounds for requesting a refund or remake. The white color knitted shade material can sometimes arrive with patches of orange discoloration spotting as a result of the manufacturing process. This discoloration will dissipate after installation in the sunlight - no need to worry. Shade material may always be slightly wrinkled from rolling, folding, and shipping. Knit appearance can vary between the different stock widths. Knit pattern, density appearance, and fabric color may vary from sample swatches posted online and/or mailed for consideration. An exact match is not warranted by the manufacturer and we are not able to offer reimbursement, refund, or replacement due to any perceived variances. Minor flaws in knit appearance, stitching, and snags are not a structural panel failure problem, only aesthetic. Shade material is lockstitch knitted to prevent unraveling, so the material around any flaw takes up the stress. Longevity is the same regardless of aesthetic appearance flaws in the knit panel. You can use needle and thread to pull small flaws together and Super-Glue, if you wish to improve the aesthetic, but we do not consider it a defect unless it affects panel performance. Shade material, shade sails, and custom shade panels are non-returnable for refund since they can not be resold as new merchandise. Custom shade panels ship folded accordion-style in a box for ease of installation. Larger panels, without reinforced sewn hem, can be rolled onto a tube for shipping when requested for a small additional fee.
Shipping and Handling
We do not ship into Canada or Mexico, Puerto Rico, Alaska,
Hawaii, Virgin Isles, APO/FPO mailboxes, or any off-shore or international
destination. Merchandise advertised Free Shipping only applies to the 48
contiguous United States of America.
Inventory 'stock' items normally ship within 2-3 business days from one of our
warehouses. Sun-Mar composting toilets are 'drop shipped' directly from the manufacturer
warehouse in New York, so we have no control over their lead times, but they typically
ship out in less than two weeks. Time in transit can be 3-7 business days for all
products, depending upon distance from servicing warehouse. We provide tracking information
automatically via email for all products, so you can anticipate delivery date.
Most shopping cart items ship via UPS or Fed-Ex Ground service. UPS and Fed-Ex package services,
unlike a motor freight carrier, will accept hidden damage claims under their shipping
insurance, but you must inspect merchandise immediately upon arrival for aesthetic damage.
We have less than a week to report hidden damage in transit claims. Damage in transit discovered
more than a week after delivery will not be replaced by our company since the delivery
company will not accept a late damage claim under terms of their insurance. Appearance flaws
found after installation are not covered under this terms of service and merchandise that
has been installed is not eligible for return or replacement. Mechanical problems are covered under
the manufacturer warranty, but hidden damage (cosmetic dings and dents you find
later) are not reimbursed or replaced ("covered") by the freight carrier or TheNaturalHome.com
Servel refrigerators, Sun-Mar composters, larger custom shade panels and larger Kobe range hoods ship via motor freight 'common carrier', as noted on the website and receipt. Freight is shipped on a pallet with boxes covered in clear plastic stretch-wrap and is defined as street-side motor freight drop, which differs from small package services like UPS and Fed-Ex, in that the truck driver does not bring merchandise into your building or onto the porch. Street-side motor freight drop is a basic delivery service, often in a full-size tractor trailer, where driver parks in street while you unload and inspect the merchandise. Kobe range hoods are not shipped with lift-gate service. You must unload boxes from the tractor trailer by hand. If you require lift gate service to lower the Kobe range hood down onto the roadway, with what they call a mechanical 'Tommy lift', it is available for an additional $65 fee. Please arrange and pay for this optional service at time of order. Always check the number of pieces (boxes) present against the stated waybill shipping receipt tally. As with any motor freight shipment from any distributor, be certain to carefully examine ALL of the merchandise, not just the outside of shipping box(es), before signing and accepting delivery. It is imperative with motor freight shipments that ALL products be unboxed and fully inspected PRIOR to accepting delivery. Regardless of what the delivery driver may say, you MUST inspect fully before signing and accepting the delivery. It is the freight truck driver's job to wait while you open and inspect shipment for damages. Simply looking at the outside of the box(es) is NOT adequate. Damaged merchandise (that particular box, not all the boxes) must be refused delivery. Once someone signs for shipment, it confirms merchandise was received free of ANY damage and removes liability from the transportation carrier. We can only assume that damage reported later, was caused by the client, and not the freight carrier. Any subsequent attempt to file a claim for loss or damage will NOT be accepted by the transportation carrier, distributor, or our company, TheNaturalHome.com.
Return and Exchange
All returns, cancellations and/or exchanges must first be authorized in writing by TheNaturalHome.com. Do not send merchandise back until we supply an address for the shipment, as it may well not go back to same warehouse it shipped from originally. Contact us with invoice number and reason for return/exchange to obtain a return merchandise authorization RMA number. No returns, refunds or exchanges will be authorized more than 30 days after original purchase. Design consultation services, books and DVDs, knit shade material, water tubes, and septic system parts are not returnable for refund for any reason. Once entered into the production system, water tube and custom shade panel orders may not be cancelled. Any authorized returns of merchandise must be in the original carton, in new unused condition, and returned freight prepaid to our designated warehouse. Merchandise originally shipped via motor freight carrier on a pallet, may not be returned via package delivery service such as UPS or Fed-Ex. Original actual shipping cost will be deducted from any refund due along with up to 15% restocking fee on the merchandise. This restocking fee includes the 3% credit card processing on original purchase, which is not refunded by MasterCard or VISA. Please understand that items on our website are advertised as "Free Shipping", which is to be understood as "there is no extra charge for delivery of PURCHASED merchandise". UPS, USPS, Fed-Ex and motor freight carriers charge us a fee for delivery of merchandise, which we must recoup on returns. Kobe, for instance, bills a flat-fee of $40 and $45 for business and residential Fed-Ex shipments and $162 and $186 for motor freight carrier drops. Sun-Mar and Servel units ship via motor freight carrier for anywhere from $120 to $300 per unit, depending upon zip code and drop site designation. Kobe, Sun-Mar, Clivus Multrum, Quanics, Dometic and Servel returns are manufacturer-direct, drop ship items and may be subject to an additional manufacturer's restocking fee. Discontinued, clearance items are not eligible for return or exchange. If an item is returned without original packaging intact, or is damaged, found to be used, or otherwise not ready for resale, it may be refused and returned to sender at their expense, so always insure shipment.
Warranty and Warnings
Merchandise purchased from TheNaturalHome.com is covered only under that product's manufacturer warranty. Client is solely responsible for presenting all claims under those warranties directly to the warrantor. TheNaturalHome.com makes no consultation, service work, or system design warranties, whether express or implied and shall not in any way be held responsible for any customer misuse of our products or misunderstanding of any and all of our designs, whether express or implied. All responsibility and liability for any and all damages caused by viruses contained within the electronic files of this site are disclaimed. All information contained within this site and supplied by any and all TheNaturalHome.com consultations, design work and service work is governed by the following information disclaimer. Be aware that septic tank effluent, composting toilet materials, and greywater alike contain bodily fluids and as such are regulated as Hazardous Materials by the Federal government. Such hazardous materials (raw sewage) should be handled only by licensed professionals trained in the proper safety procedures and using proper safety equipment. If you are unsure of the correct handling and safety procedures, please check with your local health department for more detailed information.
Installation and Liability
Merchandise purchased from or through TheNaturalHome.com must be installed by a licensed professional installer and in accordance with manufacturer's specifications and local/state/federal electrical, plumbing, health and building department regulations. Building department regulation requirements differ from one town to the next and it is the Client's sole responsibility to ensure compliance. This is particularly important with hard-wired electric kitchen appliances and hoods, gas refrigerators, septic systems, greywater projects, and composting toilets. Even shade panel installations can come under local regulatory scrutiny (pull permits) in some parts of the United States. Client understands that shade panels are not rated for any fire resistance and hereby confirms that no fire resistance has been expressed or implied by Seller for Merchandise. Client is solely responsible for purchasing (pulling), and coordinating all of the inspections for all of the necessary electrical, plumbing, grading, road, health and building permits for their project. Some of these services, as requested, can be provided to our Summit County, Colorado Clients where TheNaturalHome.com is a licensed and insured general contractor (license number 6) and septic system installer (license number 69). TheNaturalHome.com is not an architectural nor an engineering firm. We do our best to consult on your project, but site specific engineering, load calculations, soil viability testing, and/or custom blueprinting are not included in any consultation service or system package we sell.
Special to Fiberglass Water Storage Tube and Cap
Water Tube and Cap ("Item") is manufactured for Buyer on special order basis by an independent company ("Manufacturer"). Only the Manufacturer's warranty and guarantee, and special terms and conditions of sale and delivery apply to this Item. No warranty or guarantee is provided, expressed, or implied by TheNaturalHome.com ("Seller, We, Our"). Seller and Manufacturer do not assume any responsibility for damage in transit. Only the transportation company is responsible for damage in transit. Before receiving Item from transportation company, Buyer demands a packing list from Item shipment. If shipment is short Item (for instance: three caps, not four) or damaged (any Item defects), refuse the goods until the transportation agent notes the shortage or damage in writing on the freight receipt ("Waybill"). Always require a copy of the annotated waybill with shortage or damage noted in writing and signed/initialed by driver. Watch for hidden damage and inspect all Items fully before signing and accepting the shipment from a freight carrier. Buyer signature is testament that Item arrived in the proper amount and in undamaged condition. Hidden damage or shortage (anything found after delivery) is Buyer's sole responsibility to file claim with transportation company. Seller and Manufacturer do not assume any responsibility or liability for Item damage during/after installation. Manufacturer guarantees Item is up to its established standard of manufacture as to material and workmanship. In all claims, liability is limited to replacement of the invoice value of any Item claimed to be defective. Buyer assumes all risk and liability whatsoever resulting from the use of such Item, whether used singly or in combination with other substances. The materials purchased hereunder (Item) shall be examined and tested upon receipt thereof, and before the materials are used and within thirty days from such receipt, Buyer shall notify Seller in writing of any claims on account of quality thereof. Failure to so notify Seller shall constitute a waiver of all claims with respect to Item, and in any event the use of Item by Buyer shall be deemed to mean satisfactory performance on the Item and Seller. No claim of any kind (whether as to Item delivered or for non-delivery of Item) shall be greater in amount than the purchase price of Item covered hereby with respect to which any damages are claimed. Seller and Manufacturer will accept no returns unless previously authorized in writing with Return Merchandise Agreement. Item returned without RMA written permission is liable to non-acceptance and return at expense of Buyer. RMA will specify 25% restocking fee on Item, plus deduction for original cost of crating and shipping, plus Buyer is responsible for all return shipping arrangements and all related expenses. Finally: there are no promises, agreements, or understandings between Buyer and Seller and Manufacturer not contained in this document. Should you use your own form to make a purchase based on a quotation from Seller, the conditions contained herein shall be deemed to be incorporated in said order or contract or invoice.
Art and Information Release
Client does hereby irrevocably consent to and authorize the anonymous use and reproduction by Us, or anyone authorized by Us, of any and all artwork, digital images, or stories submitted via email, phone or fax. Our primary concern is protection of your privacy. We never release Client information to anyone for any reason, so any use would be purely anonymous. We will not pay a fee or provide compensation of any sort, now or hereafter, for information, solicited or otherwise, that we share. Client hereby agrees to allow reproductions to be presented online or in printed format and hereby gives Us unrestricted right and permission to copyright and use, re-use, publish, and republish artwork, stories or digital images submitted without restriction as to changes or reproduction hereof in color or otherwise, made through any and all media now or hereafter known for illustration, art, promotion, advertising, trade, or any other purpose whatsoever. This agreement shall be binding upon Client and their heirs, legal representatives and assigns.
The information from or through this site and from or through Architerra Enterprises, Inc. (d.b.a. The Natural Home Building Source and TheNaturalHome.com) is provided 'as-is', 'as available', and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). We are not an engineering or architectural design firm. We are not licensed electricians or plumbers. We do not accept any legal liability whatsoever for any 'errors and omissions' perceived or otherwise. Any and all consultation given, or website information provided, may contain typos, errors, omissions, problems, or other limitations. Merchandise specifications are subject to change at any time by manufacturer without any advance notice from our company or the manufacturer. Product specifications and installation instructions are likewise subject to possible error and may change at any time without our knowledge. Blueprints, sketches, and any written consultation are provided for informational educational purposes only and not intended for construction-ready application without approval first by locally licensed structural engineer and local building department regulations. Our sole and entire maximum liability for any inaccurate information, for any reason, and user's sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the information received (if any cost was involved). We are not liable for any indirect, special, incidental, or consequential damages including but not limited to damages for loss of business, loss of profits, litigation, or the like, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damage. The limitations of damages set forth above are fundamental elements of this website, communications, and information provided without such limitations. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, integrity, reliability, currentness, completeness, suitability or applicability of the information to a particular situation. Complaints by Client to the any rating agency, company review, or personal referral concerning Seller or Merchandise in direct disregard of this terms of service agreement are to be considered libel and will be prosecuted as such, if need be.
Consultation and Service Contract
Written consultation on the specifics of individual projects is available only with a system purchase and signed terms of service agreement on file. Our consultation is ongoing before, during and after construction in regard to the original project only. Technical assistance is different with us because our staff members live with what we sell. Housing, septic, composting and greywater systems all include free on-going consultation, so we'll take the time to answer your questions, ensuring your project is a success. At the very least, we strive to save you more money than you spend on our services. Mistakes can be very costly on large projects - short term and especially, long term. If we don't have an answer to your question right on the spot, we'll take the time to research it further and get back to you as soon as possible. We can consult on the phone, if you wish, but E-mail allows us to better answer your questions with sketches and links to related articles. Keeping everything in writing (sketches and e-mails) is a sure way to avoid any confusion with "you said he said" situations later. Our sustainable housing products are low-tech in nature, but their design is typically complicated by the seemingly endless installation variables for unique locations and applications. Any and all consultation (blueprints, photos, written word and sketches) purchased from TheNaturalHome.com are the intellectual, copyrighted property of TheNaturalHome.com and the Client is only licensed to build one of these homes or systems as per this agreement. HTM house plans, septic system packages and greywater kit components were designed and priced for the typical home and based upon the average soil type. Whether or not your local building department requires stamped engineer approval, you are well advised to take our sample blueprints, sketch plans and system consultation suggestions to a local professional engineer (PE). Local PEs are familiar with your soil type and more aware of unique building codes and concerns in your area. Most importantly, a local PE is readily available for the necessary site visits. Your PE is then responsible for preparing a folder of notes and details which confirm the structural integrity, viability and liability for your project. TheNaturalHome.com is not an architectural design nor an engineering firm. We do our best to consult on your project, but site specific engineering, load calculations, soil viability testing and/or custom blueprinting are not included in any consultation service or system package we sell. Communication is intended only for the paid client recipient(s) and may be confidential and/or legally privileged and must be treated as such in accordance with state and federal laws. Any disclosure, copying, distribution or action taken in reliance on the content is strictly prohibited.
This agreement shall constitute the whole agreement, in its entirety, between Architerra Enterprises, Inc. ("Contractor") and the purchaser of goods and services ("Client"). Contractor is referred to herein variously as: "TheNaturalHome.com", "Seller", "We", "Us" and "Our". Client hereby authorizes Contractor to perform work and supply materials as specified in writing by Contractor's invoice or automated email receipt from original purchase. By visiting TheNaturalHome.com website and purchasing any service or merchandise, Client confirms and acknowledges reading, understanding, and accepting in-full this terms of service agreement. Client agrees without reservation, or signature, to be legally bound by any and all terms herein.
please email firstname.lastname@example.org with questions or concerns
PRIVACY STATEMENT... we will never release your name, contact information, or purchase history to anyone!