The Natural Home Building Source
The Natural Home Building Source
The Natural Home Building Source

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Sun and Wind Screens for passive solar cooling with sturdy knit shade panels

     INSTALL TIPS and sizing guidelines for pergola shade covers with framework design examples

     CUSTOM SIZE knit shade panels with hem and grommet work are quoted online automatically

     PRE-MADE ready-to-ship knit sail tarps in assorted stock size rectangles with hem & grommet

     CLEARANCE 6 foot wide knit shade fabric in three colors sold by the foot or 150 foot long rolls

     grommeted pinch pleats add a reinforced hem down the middle for best stability and longevity

     open end pockets are an option for inserting pipe, metal rod, or board through one or two sides

     odd shape panels can be quoted with sketch for triangles, cut-outs, slope cut sides & corners

     locking clip commercial grade UV stabilized fasteners for folding your own odd shape panels

     hem tape 300' rolls of heavy-duty solid batten webbing for sewing reinforced perimeter hems

     repair kit for home sewing includes 40' hem tape, spool of thread, machine and hand needles

     REMNANTS with discounted roll-ends, returned panels, and clearance triangular shade sails

Septic Systems do-it-yourself sewage system design, installation, and repair

     septic tanks Infiltrator septic tank specifications and installation details - delivery Only in Colorado

     Infiltrator chambers instructions and important design tips & tricks for Infiltrator leaching chambers

     drywell leach pit kit do-it-yourself designs for repairing failed leach fields & extending existing ones

     flow director valve splits effluent after tank 50/50 or all to one side, so you can let half the field rest

     septic filter & settling basin details & installation specs for our lifetime self-cleaning particulate filter

     geotextile soil fabric professional grade, extra heavy-duty 5 ounce per square yard 35 mil drainage

     9 volt flood alarm battery operated moisture sensor for detecting backed-up drains & leaking pipes

Greywater Systems for disposal and recycling without need for electric pumps

     greywater disposal with settling filter tank and drywell for direct graywater disposal instead of reuse

     greywater reuse residential system with non-electric, settling tank & filter, fittings, and leach field kit

     drywell leach pit kit do-it-yourself direct greywater disposal of screened sinks without settling tank

     flow director valve splits greywater after settling tank 50/50 or all to one side, so half the field rests

     greywater filter & settling basin details & installation specs for lifetime self-cleaning particulate filter

     geotextile soil fabric professional grade, extra heavy-duty 5 ounce per square yard 35 mil woven

     reuse planterbeds interior and exterior greywater irrigation recycling planterbed sketches & photos

Drywell Drainage Kit do-it-yourself yard & roof runoff, sump basins and more

     installation instructions for assembling drywell kits complete with inlet tee, vent grate, & soil fabric

     excavation directions for digging leach pits along with suggested setbacks and cold weather tips

     sizing suggestions for calculating the amount of gravel and the number of drywells necessary

     fix septic systems by jetting the leach field and then installing drywell leach pits at end of lines

     storm water runoff systems with drywells installed in-series to act as dirt & sediment catch basins

     geotextile soil fabric professional grade, extra heavy-duty 5 ounce per square yard 35 mil woven

Kobe Range Hoods stainless steel kitchen vents for protecting indoor air quality

     wall mount chimney-style kitchen hoods come with adjustable duct cover and wall mount bracket

     under cabinet mounting range hoods attach to the bottom of kitchen cabinet or shelf above range

     insert hood are installed inside of a cabinet or custom body so that none of the hood body shows

     backsplash panels are available with matching stainless steel for 30 and 36 inch wide Kobe hoods

     INSTALLATION TIPS and design guidelines for kitchen hood planning and Kobe model selection

     Kobe Range Hood warranty details manufacturer two year parts and on-site service guarantee

     Kobe installation manuals are all posted along with current Kobe model specification sheets

Propane Gas Fridges featuring the most dependable Dometic Servel RGE400

     Servel RGE400 Swedish made Servel classic 8 cubic foot non-electric gas refrigerator and freezer

     Servel RK400 out-of-stock for now on Servel's 8 cubic foot kerosene powered refrigerator freezer

Sun-Mar Composters SunMar Excel waterless self-contained composting toilets

     Sun-Mar microbe mix with dried anerobic microbes and enzymes for optimal composting action

     operational highlights is our constantly updated composter installation and maintenance guide

     Sun-Mar warranty details manufacturer 3 year electrical parts & 5 year fiberglass tank guarantee

Passive Solar Products outlines all of our sustainable home building offerings

Links is packed full of handy research references and manufacturer websites

Who Is TheNaturalHome.com biography and company contact information

TOSA Terms of Service Agreement for website purchases and consultation

HTM Passive Solar eBook is the main chapter of our sustainable home design
           the following links are detail chapters on topics as they appear in the main chapter above

2     photo gallery is packed with photos and commentary from our HTM Home Tour DVD video

3     dry stack surface bonding cement construction photos and sample block layout sketches

4     floor plans is an annotated progression of layout design choices for more functional HTMs

5     roof detail chapter outlines T&G plank-style vented roof decking atop log purlin joist beams

6     sun screens shade panel micro-climate passive cooling design tips and installation tricks

7     heat storage with fiberglass water tanks providing a means to moderate temperature swings

8     earth tubing is a simple, passive method for tempering a household's fresh air return intake

9     solar orientation is important, but HTM designs excel in hot or cold climates alike... anywhere

10   exterior fascia SBC stucco coatings over EPS foam board insulation and sloped glass details

11   wing insulation details and shallow footer, frost-protected perimeter foundation treatments

12   planter beds are central, functional features in greenhouse style HTM home construction

13   links page is packed full of handy research references and relevant manufacturer websites

TheNaturalHome.com is The Natural Home Building Source™ and pledges to protect your privacy while providing plenty of free information and minimal bull. We never divulge client information to anyone for any reason. We never track your online activity and visitors never find themselves on any mailing list. As you browse The Natural Home Building Source please take the time to read the pages start-to-finish, like a textbook. Left click images and underlined links for additional detail pages and chapters we trust you find loaded with research on many topics. If you don't see an ADD TO CART shopping cart button to purchase a particular item, please e-mail service@thenaturalhome.com or fax at 720-293-1705 or give us a call at 800-563-9720. Email is replied to very quickly outside of office hours and most weekends. Should you call and get our answering machine, you won't be asked to "Press Six for more options"... please just leave us a detailed message. We'll be in touch as soon as possible with phone lines staffed 9-4 Mountain Time, Monday through Friday. TheNaturalHome.com is here for you after the sale with plenty of hands-on expertise. Email tracking information automatically follows every shipment. Custom shade panels (anything with grommets and/or hemming) take +/- 7 business days in production most of the year, up to +/- 10 days in peak season. Everything else (except composters) is in stock at one of our warehouses, leaving within 2 business days after the day your order is placed. Sun-Mar composters drop ship via motor freight carrier direct from the factory, usually leaving within 3-8 business days. Every drywell, septic, composter and greywater system we sell is a "kit" that includes free on-going consultation and personal design assistance. All appliances and shopping cart items are sold new-in-the-box with full manufacturer warranty. Every shopping cart item listed price includes free delivery... all advertised prices are your final delivered cost which includes shipping. We do not accept international orders or international payment and only ship to the 48 contiguous United States. We do not ship into Hawaii, Alaska, Puerto Rico, Virgin Isles, Mexico or Canada. The use of this internet site is governed by our Terms of Service Agreement and Disclaimer.

  • HTM, sustainable, natural zero-energy passive solar housing in the 'earthship' earthome style. The basic design of our high thermal mass HTM™ sustainable housing, passive solar design is presented in the earth home style, but can be easily molded to fit your family's lifestyle and personal preferences, especially the exterior appearance. The open floorplans of our natural, sustainable, earthhome design can be boxed in later for storage, quiet areas, and sleeping spaces. Just keep in mind that as you section the home off, the need for supplemental heat and light is only going to increase. This is the basic nature of low-tech, mechanical-system-free passive solar architecture. Striking a balance between aesthetic desires and passive functionality is key with any truly sustainable design.

  • With full floor to ceiling glass, the view is endless and allows passive solar heat gain and natural light to penetrate deep into every room. The front South 'hallway' combines with the planterbed to create a very open, airy feeling throughout an HTM. As we will discuss in later chapters, you can box an HTM in to create smaller rooms, but this is easily and best done after the home is completed since interior partition walls are non-bearing. The main thing to keep in mind is the sustainable, energy independent nature of your HTM will be affected by cutting the home up into smaller boxed-in rooms. You are in-effect bit by bit turning an HTM into a conventional home. True, it will still function worlds better than any stick framed home, but it may need more supplemental energy and mechanical systems to heat and cool interior rooms that passive solar energy has been prevented from entering directly.

  • The living and kitchen areas are often shared by the front entry room. Please note the lack of doorways and windows. This design feature is what makes a standard HTM so adaptable to underground home and fully bermed layouts. You really don't need doors and windows along any but the south wall in a heating climate. You are, of course, free to design your HTM with doors and windows on all four exterior walls, but by concentrating all of the glass and doors along the south wall, you simplify and speed construction, saving money on building costs while maximizing thermal mass and functionality.

  • Middle rooms are left open for use as living rooms and office areas or boxed-in for bedroom privacy. Utility, storage areas, and bathrooms are typically arranged along the rear North wall with clerestory windows or skylights supplying plenty of warm natural light. As you can see, wall treatments are more varied than just stucco, it is just that stucco and plasters are the natural choice with drystack block. Floor treatments are the most varied of all since just about anything goes in an HTM. Naturally, dark tile absorbs the most solar gain, but the immense amount of thermal mass allows you to choose carpet or hardwood floors for many areas of the home with little drop in overall performance.

  • The master suite is typically an end room for the sake of privacy. Water tubes, glass block walls, drapes, or moveable partitions can be installed for additional privacy and a door can naturally be added to the hallway. These are all personal taste issues that are hashed out during the design stage as you take a closer look at lifestyle and family needs.

  • Please note the nearly flat front roof section has a minimal 1/12 pitch to better catch snow for a 'thermal blanket' effect. In cold climates, snow on the roof acts as an extra layer of insulation for protection against the elements. This 1/12 pitch flat roof design has the additional benefit of preventing snow from falling off the roof and onto your glass and gutters. The perimeter of the roof is the first to begin melting when it warms up, so gutters are very easy to maintain without need for heat tape in most all climates. Irrigation re-use of the snow is another design consideration: as the snow slowly melts, it can be directed to interior planterbeds where the tomatoes are still blooming like crazy.

  • Exposed purlin log vigas are a common south-western touch for HTMs. Design considerations include installing copper sheeting atop the exposed log vigas to ensure they do not rot and chinking cracks in the logs carefully to ensure home is kept as airtight as possible. Exterior fascia wall finish can be anything you want... vinyl or metal siding, logs, stone, brick, cedar shake, hardiboard, or whatever. Stucco coating is shown here and is standard practice for many clients due to its economy, inherent longevity, and maintenance-free convenience. Natural plasters can just as easily be used, but with a much larger eave overhang to better protect the plaster finish from rain damage.

  • Shade cloth is often used in an awning to block excess solar heat gain. Wing shading as shown here is an option, but it is more common to see a standard horizontal trellis with shade atop, like a pergola. Notice the line of shade as it extends a foot past the windows' bottom. Shade cloth is available from us in assorted colors and choice of shade protection factor to make custom designs for individual climates possible. Proper shade cloth layout is one of the keys to any workable, functionally passive sustainable design. In addition to blocking direct solar gain, shade cloth creates a micro climate around the perimeter of the home dramatically affecting the comfort level inside.

  • The front hallway of an HTM doubles as planterbed access, really opening these rooms up! Light and airy is redefined with an HTM design. These homes have a feel and personality that is totally unlike a conventional stick-frame home. The combination of subtle radiant heating and cooling combines with the open floorplan to create a very livable, natural, healthy atmosphere.

  • Indoor planterbeds get direct almost 90 degree penetration sunlight through angled glass at winter solstice. This ensures maximum solar heat gain and natural light when they are needed most right in the middle of a cold, dark winter. Sloped glazing may have an unconventional look about it, but it is the only way to sustainably grow crops AND heat a home. With a well-chosen building site, the glass can be hidden on the backside of the home in urban areas to mimic the look of a conventional house from the street. If you live in a hot climate, the need for sloped glass is likely not an issue and you can go with vertical glass to save money and present a more conventional look.

  • Hanging plants are one option for room division and privacy. Drapes, sheers, shade cloth, water filled columns, glass block walls, and moveable partitions are some other answers besides building walls to box-in the rooms. Please note that interior doors and walls are easily added later, after you have had a chance to live in the home for a while and experience the difference that an HTM makes. Don't judge the open layout based upon living in conventional homes for your whole life. Clients are encouraged to live a floorplan for a while to get the feel of an HTM before building additional partition walls. The difference a drape 'wall' or movable partition can make is dramatic, without the permanence of a wall.

  • HTMs provide endless possibilities for personalization of interior design. There are no limits to the variations, be it rustic with salvaged materials like you see here or something more modern. In general, the interior wall and floor coverings have very little overall affect on passive solar performance, as long as the wall core is concrete or similar high thermal mass building material.

  • The key to passive solar function is keeping the floorplan as open as possible, but everybody has their own personal concept of their dream home, so alterations are made to the basic layout with understanding that every aesthetic change has a related functional effect. You take what free solar gain there is available in your area and supplement the rest, just like any other home. Form follows Function, with holistic design being critical in more sustainable zero-energy passive solar structures.

  • Passive Solar textbooks all seem to present a rather confusing 'shotgun effect' with a laundry list of options,
    all based upon conventional residential stick-frame architectural models... but some do think outside the box.
    Malcolm Wells' The Earth Sheltered House: an artist's sketchbook is rich in drawings and inspiration
    Robert L. Roy's Earthwood Series includes SBC construction details and curved wall structures
    Michael Reynold's Earthship Series for back-to-basics rammed earth how-to-do buildings
    Daniel D. Chiras' The Natural House and The Solar House are both excellent textbooks
    and with more focus on HTM construction... our free Passive Solar Design eBook

    We no longer provide any HTM passive solar home design consultation services.
    Our design practice is closed to new clients while working on a new book and personal projects.
    And unfortunately, architect and contractor referrals are not possible to for us to provide.
    HTM Home Tour DVD is available, but it does not include any personal consultation time.

    HTM Home Tour DVD
    First half hour walks you through our healthy, sustainable design, HTM passive solar, greenhouse style earthhome featured throughout this website. While not a How-To video, the second half does include some detailed Infiltrator® chamber leach field septic system installation footage. Plus, there's a segment on Sun-Mar® composting toilets.

    $10* with free USPS mailing

    HTM Home Tour DVD

    Add to Cart



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    TheNaturalHome.com Terms of Service Agreement

    Merchandise advertised online as Free Shipping only applies to the 48 contiguous United States of America. We do not ship Merchandise into Canada or Mexico, Alaska, Hawaii, Puerto Rico, Virgin Isles, APO/FPO, USPS mailboxes, freight forwarding services, or any off-shore island or international destination. We do not accept international credit cards for payment even when shipping within 48 contiguous United States. We do not accept personal checks or any money orders, other than US Postal Service money orders.

    The use of this website, TheNaturalHome.com, is governed by the following Terms of Service Agreement ("TOSA"). This agreement shall constitute the whole agreement, in its entirety, between Architerra Enterprises, Inc. doing business as TheNaturalHome.com ("Merchant") and website visitor ("Client") and any purchaser ("Cardholder") of information, goods, or services ("Merchandise" or "Item" or "Shipment"). Merchant is referred to herein variously as: "TheNaturalHome.com", "Contractor", "Seller", "We", "Us" and "Our". Client hereby authorizes Merchant to perform work and supply information and any Merchandise or services as specified in writing by Merchant's invoice and automated email receipt from original purchase. Details within any email correspondence are secondary to the final invoice Merchandise description and online shopping cart receipt. By visiting TheNaturalHome.com website or by purchasing any service or Merchandise from Merchant, Client confirms and acknowledges reading, understanding, and accepting in-full this terms of service agreement. Client agrees without reservation to be legally bound by any and all terms and conditions contained herein. Signature and return of this TOSA form is not necessary for the terms and conditions herein to be valid and enforceable by law. Should Client use their own order form to make a purchase based upon price quote from Merchant, the terms and conditions contained herein shall be deemed primary, overruling any agreement incorporated within said Client purchase order or any implied contract. Print a copy of this TOSA for your records, but note current text posted online will be in effect should there be any dispute over terms of use. Should Client not understand or agree with TOSA, please email service@thenaturalhome.com for clarification before purchasing Merchandise or using Merchant website any further.

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    Pricing and Payment

    With the exception of the Servel gas refrigerators, only Colorado residents are responsible for paying state sales tax of 2.9%. You may be responsible for paying sales tax directly to your state revenue agency, but We do not collect sales tax outside of Colorado. We do not accept international credit cards, money orders or checks for payment and We do not ship into Canada or Mexico, Puerto Rico, Alaska, Hawaii or any off-shore or international destination. Merchandise advertised Free Shipping only applies to the 48 contiguous United States of America. Special Orders shipped outside the 48 contiguous states (HI, AK, PR, VI, Guam and APO/FPOs) require bank wire transfer payment (EFT) no other option, sorry. Will-call pickup at freight dock and drop shipments to a third party (receiver not being the credit card holder) are only possible with cashier check, US Postal money order or bank wire transfer EFT payment in advance. Email service@thenaturalhome.com or fax 720-293-1705 with full shipping address and order details for a personal quote and payment invoice. Once invoice is completed, We can accept VISA and MasterCard orders online for fastest service or by phone at 800-563-9720, fax at 720-293-1705, email at service@thenaturalhome.com. Cashier's check, wire or US postal money order is recommended since they are treated as cash and orders ship immediately. Prices are subject to change without notice and do not include any applicable taxes (Colorado residents ONLY). On government and corporate accounts invoiced with payment due 'net thirty', the total amount must be received no later than thirty days after invoice date, not the Merchandise delivery date. Late payments are subject to a 2% monthly finance charge accrued from date of invoice. Package and individual Merchandise parts, components and product specifications are subject to change without notice. Special order items are bid on a case by case basis and quotes are generally good for thirty days unless otherwise notified. Price matching offers are only applicable before purchase is made, not after payment has been submitted for Merchandise. We offer only to price match advertised delivered cost for Kobe Range Hoods that ship via Fed-Ex Ground, not motor freight shipments on a pallet. We offer only to price match authorized Kobe dealers. Internet 'marketplaces' and auction sites commonly feature unscrupulous 'surplus Merchandise' retailers selling used, returns, and repackaged 'demo' units without proper disclosure. Unauthorized dealer surplus Merchandise is NOT covered under Kobe's manufacturer warranty and may well have hidden defects the surplus retailer will not cover. TheNaturalHome.com has long been an authorized dealer for Kobe Premium Series range hoods and We sell only brand new, factory-direct, fully warranted appliances.

    Free 48 State Delivery

    All shopping cart items are advertised as Free Shipping with no extra charge for delivery. Shipping and handling fees are factored into advertised total delivered price. Note shipping is only available to the 48 contiguous United States of America. We do not ship into Canada or Mexico, Puerto Rico, Alaska, Hawaii, Virgin Isles, APO/FPO mailboxes, or any off-shore or international destination. Inventory 'stock' items will ship within 2-3 business days from one of Our warehouses. Scheduled deliveries are not possible to arrange, but We automatically email tracking information after shipment, so you can anticipate delivery date. Motor freight deliveries do not include lift gate service to lower boxes onto the roadway, unless quoted with additional services. If need be, lift gate service to lower boxes onto roadway is available for an additional $65 to $100 fee. Street-side motor freight deliveries are not brought to your front door by the driver, like UPS and Fed-Ex package services. Client must meet motor freight truck deliveries on the street to unload and inspect shipments by hand before signing for Merchandise. Shipments must be accepted promptly within three days of arrival at local freight terminal or storage fees of +/- $50 per day, per pallet may apply. Any and all storage fees billed by trucking company are the sole responsibility of Client and must be reimbursed to Our company.

    Fed-Ex and UPS Ground

    Most shopping cart items ship via Fed-Ex or UPS Ground package delivery service. Package delivery services, unlike a motor freight carrier (see next paragraph), will allow us to file a hidden damage in transit claim for insurance reimbursement, but We are given less than a week to report it. Regardless of how well the exterior of container box appears, you must ALWAYS have the driver note ANY damage to shipping boxes in writing before signing. Then immediately, always take Merchandise completely out of its packaging and inspect ALL of the Merchandise, notifying us immediately should there be ANY hidden damage to Merchandise. Mechanical problems are covered under the manufacturer warranty, but hidden aesthetic damages (cosmetic dings, dents, broken Welds, significant scratches, or popped rivets) you discover than a week after delivery are not reimbursed or replaced by Fed-EX, manufacturer, Kobe, or TheNaturalHome.com. Not saying that you or your Merchant caused the damage to the unit before or during installation, but that possibility exists when Merchandise is not properly inspected upon arrival. Additionally, any appearance (non-mechanical) flaws found after installation will not be reimbursed or replaced by freight carrier, Fed-EX, manufacturer, Kobe, or TheNaturalHome.com. Merchandise that has been installed is not eligible for return or replacement by TheNaturalHome.com.

    Motor Freight Shipping

    Servel refrigerators, Sun-Mar composters, larger custom shade panels and larger Kobe range hoods ship via motor freight 'common carrier', as noted on the website and receipt. Scheduled deliveries are not possible to arrange, but We automatically email tracking information after shipment, so you can anticipate delivery date.Common carrier motor freight is shipped on a pallet with boxes covered in clear plastic stretch-wrap and is defined as street-side motor freight drop, which differs from small package services like UPS and Fed-Ex, in that the truck driver does not bring Merchandise into your building or onto the porch. Street-side motor freight drop is a basic delivery service, often in a full-size tractor trailer, where driver parks in street while you unload and inspect the Merchandise. Kobe range hoods, shade panels, and Sun-Mar composters are not shipped with lift-gate service. You must unload boxes from the tractor trailer by hand. If you require lift gate service to lower the Kobe range hood down onto the roadway, with what they call a mechanical 'Tommy lift', it is available for an additional $65 to $100 fee. Please arrange and pay for this optional service at time of order. Always check the number of pieces (boxes) present against the stated waybill shipping receipt tally. As with any motor freight shipment from any distributor, be certain to carefully examine ALL of the Merchandise, not just the outside of shipping box(es), before signing and accepting delivery. It is imperative with motor freight shipments that ALL products be unboxed and fully inspected PRIOR to accepting delivery. Regardless of what the delivery driver may say, you MUST inspect fully before signing and accepting the delivery. It is the freight truck driver's job to wait while you open and inspect shipment for damages. Simply looking at the outside of the box(es) is NOT adequate. Damaged Merchandise (that particular box, not all the boxes) must be refused delivery. Once someone signs for shipment, it confirms Merchandise was received free of ANY damage and removes liability from the transportation carrier. We can only assume that damage reported later and not refused delivery, was caused by the Client, and not the freight carrier. Any subsequent attempt to file a claim for loss or damage will NOT be accepted by the transportation carrier, distributor, or Our company, TheNaturalHome.com.

    Returns and Cancellation

    All returns, cancellations and/or exchanges must first be authorized in writing by TheNaturalHome.com at service@thenaturalhome.com. Client may not ship any Merchandise back until We supply return Merchandise authorization RMA number and address for the shipment. Orders often do not ship back to the same warehouse they shipped from originally. Contact us with invoice number and reason for return or exchange to obtain an RMA number and instructions. No returns, refunds or exchanges will be authorized more than 30 days after original purchase payment date. Design consultation services, DVDs, knit shade material, water tubes, greywater and septic system parts are not returnable for refund or exchange for any reason. Once payment has been made, custom panel orders are cut and enter the production system and cannot be cancelled after payment is made. No return on any remnants or discontinued items. Any authorized returns of Merchandise must be in the original carton, in new unused condition, and returned freight prepaid to Our designated warehouse. Merchandise originally shipped via motor freight carrier on a pallet, may not be returned via package delivery service such as UPS or Fed-Ex. Original actual shipping cost will be deducted from any refund due along with up to 15% restocking fee on the Merchandise. This restocking fee includes the 3% credit card processing on original purchase, which is not refunded by MasterCard or VISA. Please understand that items on Our website are advertised as "Free Shipping", which is to be understood as "there is no extra charge for delivery of PURCHASED Merchandise". UPS, USPS, Fed-Ex and motor freight carriers charge us a fee for delivery of Merchandise, which We must recoup on returns. Kobe, for instance, bills a flat-fee of $40 and $45 for business and residential Fed-Ex shipments and $162 and $186 for motor freight carrier drops. Sun-Mar and Servel units ship via motor freight carrier for anywhere from $120 to $300+ per unit, depending upon zip code and drop site designation. Kobe, Sun-Mar, Clivus Multrum, Quanics, Dometic and Servel returns are manufacturer-direct, drop ship items and may be subject to an additional manufacturer's restocking fee. Discontinued, clearance items are not eligible for return or exchange. If an item is returned without original packaging intact, or is damaged, found to be used, or otherwise not ready for resale, it may be refused and returned to sender at their expense, so always insure shipment.

    Lost and Stolen Shipments

    Tracking information is emailed following shipment on all orders so client can anticipate delivery date. Custom size shade panels are made-to-order and can take up to ten business days to produce and ship. All other 'stock items' normally ship within three business days. Should you not receive email shipping information, please send a request for tracking number in writing to: service@thenaturalhome.com. Note it can take up to 48 hours for a given tracking number to appear on transportation company website. During this time, shipment status may be listed as "order processed and ready for pickup". Traditionally, this just means the shipment has not yet reached transportation company terminal and scanned after being unloaded from truck that picked those package(s) up. Overdue shipments must be reported to merchant in writing within one week after anticipated delivery date. Cardholder hereby agrees that only two possibilities exist for a shipment that did not arrive as anticipated. Possibility #1) Transportation company shows shipment as still being in-transit. In this case, merchant will file a 'tracer' request on behalf of cardholder with transportation company and they will search for box(es) at all company freight terminals. Cardholder is required to fully cooperate by filling out any forms requested, returning any voice messages left, and replying to any email messages sent by transportation company or merchant. Your patience and consideration is required and greatly appreciated while transportation company attempts to find the shipment. Replacement or refund is authorized solely at merchant discretion. Cardholder is not permitted to cancel order. Cardholder is not permitted to dictate choice of replacement or refund. And cardholder is not permitted to dictate time frame for settlement and ultimate delivery date for merchandise. Possibility #2) Transportation company shows shipment as being delivered. In this case, merchant will file a 'lost shipment' claim on behalf of cardholder with transportation company. A lost shipment claim can take up to two weeks to resolve and unfortunately, the transportation company rarely, if ever, pays the insurance claim. Ideally, we only ship to cardholder, personally, at their residence or business 'home' credit card billing address, but regardless of designated drop site and receiving person and whether or not a signature was required at time of delivery, cardholder is solely responsible for merchandise security after drop is confirmed by transportation company. After transportation company confirms delivery to shipping address, no signature required, there will be no refund or replacement for lost or stolen merchandise for any reason. Cardholder must immediately file a theft report with their local police department for item stolen from property or designated drop site. Cardholder hereby agrees to relinquish any and all right to file a credit card chargeback sales reversal for merchandise lost in transit by transportation company or merchandise reported lost or stolen after delivery is confirmed by transportation company. Should cardholder file a chargeback in violation of this terms of service agreement, cardholder will be held responsible for reimbursement of any and all merchant services processing fees incurred as a result of the frivolous chargeback, which can be anywhere from $35 up to several hundred dollars.

    Shade Panel Production

    Our commercial grade knitted shadecloth carries a one year manufacturer's replacement warranty against defects in material and workmanship. You can expect at least 5 years of service when installed properly and well over ten years when used seasonally in a temperate climate. Client must inspect shade panels within one week of delivery in order to be able to report any damages. Rips, tears, and aesthetic damage you find more than one week after delivery are not reimbursed or replaced by the freight carrier or TheNaturalHome.com. Additionally, merchandise that has been installed is not eligible for return or replacement for damage claims. Fabric is knitted polyolefin, primarily high density polyethylene HDPE, specially treated for durability and UV resistance. Wind damage from loose panel whipping, snagging, and abrading against the structure or cable framework is much more harmful in the long run than simple exposure to sunlight. Knit shade material should be installed hung underneath, not pulled across the top of cable or framework, to avoid abrasion and snagging damage. Chemical, fire, heat, abrasion, and snagging damage are not covered under manufacturer warranty. Shade panel warranty inspection returns must be authorized in advance and returned freight prepaid to designated location for visual inspection. TheNaturalHome.com will only pay the cost to ship warranty repaired or replaced merchandise back to client after inspection confirms damage was a material or workmanship defect. The following are trade-standard, non-valid reasons for requesting warranty inspection: First, there is no up-down, right-left, top-bottom or front-back reference point for any panel. Panel 'Width and Length' are measured from outside-edge to outside-edge of the sewn perimeter hem at the four corners only. Knit material has inherent tension and flex in the looming process that will resolve aesthetic issues when installed taut with rope lacing. Grommets on one side of panel are unlikely to line up with grommets on the opposite side or from one grommeted pinch pleat to the next. Exact one foot on-center grommet spacing, specific grommeted pinch pleat centering, and special placement on a particular side for grommets is not warranted. Any panel over 12 foot wide may have a noticeable factory knitted loom splice seam without notice in advance since the 20, 26, and 32 foot wide stock roll width fabrics are manufactured on side-by-side looms. We traditionally cover this seam with a grommeted pinch pleat, but it is possible to order plain cloth without a center GPP, per automated quoting form. Aesthetic issues are not warranted. For instance, the White 50% color knitted shade material can sometimes arrive with patches of orange discoloration and spotting as a result of the manufacturing process. This discoloration will dissipate after installation in the sunlight. Shade material may always be slightly wrinkled from rolling onto storage tube or shipping and knit appearance can vary from sample swatches presented and may also vary between various stock widths. Minor aesthetic flaws in knit appearance, stitching, and snags are not a structural panel failure problem and not warranted. Shade material is lockstitch knitted to prevent structural unraveling. Longevity is the same regardless of aesthetic appearance flaws in the fabric knit or perimeter webbing. If need be, one can use needle and thread to pull small flaws together and super-glue sealed. It is not considered a warranty-related defect unless it affects panel performance. Special fire resistant certified shade materials are not available. The finish 'Length' ordered is what we produce by cutting enough fabric to fold hem and GPP. The only time to anticipate deviation in finish dimension purchased is when 'Width' is a stock material width of 6, 8, 10, 12, 20, 26 and 32 foot. Then, finish 'Width' is likely going to be two to three inches less after folding and sewing perimeter hem and any length-wise grommeted pinch pleats. ALL other times, the size panel you request is the finish size we do our very best to produce. Knitted shade netting is inherently difficult to work with due to tension releasing when cut to custom sizes, so trade-standard warranty for free replacement is a four inch tolerance. As measured at four corners, any error of five inches, or more, is warranted for free remake, replacement, or refund at our sole discretion. This accuracy guarantee does not apply to shapes other than rectangles or any panel dimension over 32 foot. Errors of less than five inches are considered for remedy on a case-by-case basis only when the panel has not been installed and can be resold as a new-unused remnant. Special grommet placement requests are not warranted and grommet spacing at exactly one foot on center is not warranted. Click here for knit shade material engineering specifications and product MSDS sheet.

    Warranty and Warnings

    Merchandise purchased from TheNaturalHome.com is covered only under that product's manufacturer warranty. Client is solely responsible for presenting all claims under those warranties directly to the warrantor. TheNaturalHome.com makes no consultation, service work, or system design warranties, whether express or implied and shall not in any way be held responsible for any customer misuse of Our products or misunderstanding of any and all of Our designs, whether express or implied. All responsibility and liability for any and all damages caused by viruses contained within the electronic files of this site are disclaimed. All information contained within this site and supplied by any and all TheNaturalHome.com consultations, design work and service work is governed by the following information disclaimer. Be aware that septic tank effluent, composting toilet materials, and greywater alike contain bodily fluids and as such are regulated as Hazardous Materials by the Federal government. Such hazardous materials (raw sewage) should be handled only by licensed professionals trained in the proper safety procedures and using proper safety equipment. If you are unsure of the correct handling and safety procedures, please check with your local health department for more detailed information.

    Installation and Liability

    Merchandise purchased from or through TheNaturalHome.com must be installed by a licensed professional installer and in accordance with manufacturer's specifications and local/state/federal electrical, plumbing, health and building department regulations. Building department regulation requirements differ from one town to the next and it is the Client's sole responsibility to ensure compliance. This is particularly important with hard-wired electric kitchen appliances and hoods, gas refrigerators, septic systems, greywater projects, and composting toilets. Even shade panel installations can come under local regulatory scrutiny (pull permits) in some parts of the United States. Client understands that shade panels are not rated for any fire resistance and hereby confirms that no fire resistance has been expressed or implied by Seller for Merchandise. Client is solely responsible for purchasing (pulling), and coordinating all of the inspections for all of the necessary electrical, plumbing, grading, road, health and building permits for their project. Some of these services, as requested, can be provided to Our Summit County, Colorado Clients where TheNaturalHome.com is a licensed and insured general Contractor (license number 6) and septic system installer (license number 69). TheNaturalHome.com is not an architectural nor an engineering firm. We do Our best to consult on your project, but site specific engineering, load calculations, soil viability testing, and/or custom blueprinting are not included in any consultation service or system package We sell.

    Art and Data Release

    Client does hereby irrevocably consent to and authorize the anonymous use and reproduction by Us, or anyone authorized by Us, of any and all artwork, digital images, or stories submitted via email, phone or fax. Our primary concern is protection of your privacy. We never release Client information to anyone for any reason, so any use would be purely anonymous. We will not pay a fee or provide compensation of any sort, now or hereafter, for information, solicited or otherwise, that We share. Client hereby agrees to allow reproductions to be presented online or in printed format and hereby gives Us unrestricted right and permission to copyright and use, re-use, publish, and republish artwork, stories or digital images submitted without restriction as to changes or reproduction hereof in color or otherwise, made through any and all media now or hereafter known for illustration, art, promotion, advertising, trade, or any other purpose whatsoever. This agreement shall be binding upon Client and their heirs, legal representatives and assigns.

    Information Disclaimer

    The information from or through this site and from or through Architerra Enterprises, Inc. (d.b.a. The Natural Home Building source and TheNaturalHome.com is provided 'as-is', 'as available', and any and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). We are not an engineering or architectural design firm. We are not licensed electricians or plumbers. We do not accept any legal liability whatsoever for any 'errors and omissions' perceived or otherwise. Any and all consultation given, or website information provided, may contain typos, errors, omissions, problems, or other limitations. Merchandise specifications are subject to change at any time by manufacturer without any advance notice from Our company or the manufacturer. Product specifications and installation instructions are likewise subject to possible error and may change at any time without Our knowledge. Blueprints, sketches, and any written consultation are provided for informational educational purposes only and not intended for construction-ready application without approval first by locally licensed structural engineer and local building department regulations. Our sole and entire maximum liability for any inaccurate information, for any reason, and user's sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the information received (if any cost was involved). We are not liable for any indirect, special, incidental, or consequential damages including but not limited to damages for loss of business, loss of profits, litigation, or the like, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damage. The limitations of damages set forth above are fundamental elements of this website, communications, and information provided without such limitations. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, integrity, reliability, currentness, completeness, suitability or applicability of the information to a particular situation. Complaints by Client to any rating agency, company review, or personal referral concerning Merchant or Merchandise in direct disregard of this terms of service agreement are to be considered libel and will be prosecuted as such, if need be.

    Consultation and Service

    Written and verbal consultation on the specifics of any project is governed by this terms of service agreement, with or without purchase of Merchandise. Technical assistance is different with us because Our staff members live with what We sell. Housing, septic, composting and greywater systems all include free on-going consultation, so We'll take the time to answer your questions and ensure your project is a success. At the very least, We strive to save you money by avoiding costly mistakes, both short and long term. If We don't have an answer to your question right on the spot, We'll take the time to research it further and get back to you. We can consult on the phone, if you wish, but email allows us to much more completely answer your questions with sketches and links to related articles. Keeping everything in writing is a sure way to avoid any confusion with "you said he said" situations later. Our sustainable housing products are low-tech in nature, but their design is typically complicated by the seemingly endless installation variables for unique locations and applications. Any and all consultation (blueprints, photos, written word and sketches) purchased from TheNaturalHome.com are the intellectual, copyrighted property of TheNaturalHome.com. HTM house plans, septic system packages and greywater kit components Were designed and priced for the typical home and based upon the average soil type. Whether or not your local building department requires stamped engineer approval, you are well advised to take sample blueprints, sketch plans, and system consultation suggestions to a local professional engineer (PE). Local PEs are familiar with your soil type and more aware of unique building codes and concerns in your area. Most importantly, a local PE is readily available for the necessary site visits. your PE is then responsible for preparing a folder of notes and details which confirm the structural integrity, viability and liability for your project. TheNaturalHome.com is not an architectural design nor an engineering firm. We do Our best to consult on your project, but site specific engineering, load calculations, soil viability testing and/or custom blueprinting are not included in any consultation service or system package We sell. Communication is intended only for the paid Client recipient(s) and may be confidential and/or legally privileged and must be treated as such in accordance with state and federal laws. Any disclosure, copying, distribution or action taken in reliance on the content is strictly prohibited.

    Fiberglass Water Tubes

    Water Tube and Cap ("Item") is manufactured for Client on special order basis by an independent company ("Manufacturer"). Manufacturer's warranty and guarantee, and special terms and conditions of sale and delivery apply to this Item. No warranty or guarantee is provided, expressed, or implied by Merchant, TheNaturalHome.com. Merchant and Manufacturer do not assume any liability or responsibility for damage in transit. Only the transportation company is responsible for damage in transit. Before signing and receiving Item from transportation company, Client should demand to see packing list from Item shipment. If shipment is short Item (for instance: three caps, not four) or damaged (any Item defects), refuse the goods until the transportation agent notes the shortage or damage in writing on the freight receipt waybill. Always require a copy of the annotated waybill with shortage or damage noted in writing and signed/initialed by driver.Watch for hidden damage and inspect all Items fully before signing and accepting the shipment from a freight carrier. Client signature is testament that Item arrived in the proper amount and in undamaged condition. Hidden damage or shortage (anything found after delivery) is Client's sole responsibility to file claim with transportation company. Merchant and Manufacturer do not assume any responsibility or liability for Item damage during/after installation. Manufacturer guarantees Item is up to its established standard of manufacture as to material and workmanship. In all claims, liability is limited to replacement of the invoice value of any Item claimed to be defective. Client assumes all risk and liability whatsoever resulting from the use of such Item, whether used singly or in combination with other substances. The materials purchased hereunder (Item) shall be examined and tested upon receipt thereof, and before the materials are used and within thirty days from such receipt, Client shall notify Merchant in writing of any claims on account of quality thereof. Failure to so notify Merchant shall constitute a waiver of all claims with respect to Item, and in any event the use of Item by Client shall be deemed to mean satisfactory performance on the Item and Merchant. No claim of any kind (whether as to Item delivered or for non-delivery of Item) shall be greater in amount than the purchase price of Item covered hereby with respect to which any damages are claimed. Merchant and Manufacturer will accept no returns unless previously authorized in writing with Return Merchandise Agreement. Item returned without RMA written permission is liable to non-acceptance and return at expense of Client. RMA will specify 25% restocking fee on Item, plus deduction for original cost of crating and shipping, plus Client is responsible for all return shipping arrangements and all related expenses. There are no promises, agreements, or understandings between Client and Merchant and Manufacturer not contained in this document. Should you use your own form to make a purchase based on a price quote from Merchant, the conditions contained herein shall be deemed to be incorporated in said order or contract or invoice.